“We have had just an incredible year,” Mazany says. On the buyer-side most recently? SPB Hospitality, which acquired J. The restaurant industry experienced a flurry of M&A activity recently, with five deals struck in seven days. If you want to talk turnarounds in the especially hard-hit restaurant business over the past 16 months, SPB CEO Jim Mazany says, just look at that March 2020 spell versus the summer period thus far. And with it came the emergence of the SPB Hospitality platform, a moniker for “Steak, Pizza, Beer.” Logan's Roadhouse Owner Moves Headquarters to HoustonĪ Turnaround Expert Takes the Helm at Logan’s Roadhouse, Old Chicagoįortress Investment Group ended up as the buyer, acquiring CraftWorks’ assets through a $93 million credit bid, or $45 million less than an original March agreement of $138 million. But CraftWorks’ other 261 stores hit the block-a lineup that included Logan’s Roadhouse, Old Chicago, Gordon Biersch Brewery Restaurant, Rock Bottom Restaurant, BreweryBig River Grille & Brewing Works, ChopHouse & Brewery, A1A Ale Works, Ragtime Tavern Seafood & Grill, Seven Bridges Grille & Brewery, and Sing Sing, a Big-Bang dueling pianos concept. The bankruptcy omitted 77 franchised locations. Suffice it to say, CraftWorks’ future was murky. It added, candidly: “The shutdown could persist for a prolonged period time, if not permanently.” CraftWorks noted in a filing it was “mothballing” all stores and hoped it would be able to “restart … operations at some point in the future, but there are many preconditions to a restart, including the obtaining of financing, the hiring of staff, and the ability to create a coherent and profitable business plan.” The Wall Street Journal, quoting “people familiar with the matter,” credited “a devastating collapse in consumer activity,” alongside state and local restrictions for the plummet. Court documents showed fewer than 25 employees remained “to help preserve, maintain, and secure … assets during the shutdown period.”ĬraftWorks’ dip was among the most dramatic in the pandemic’s early headlines. COVID-19 forced the multi-concept group-rebranded in 2018 after its acquisition of Logan’s Roadhouse-to close all 261 of its corporate locations and terminate a majority of its 18,000 workforce. Have sent this email multiple times and have not yet got the first response back from this company.In the spring of 2020, CraftWorks Holdings was bankrupt and on the heels of closing 37 restaurants. I know with the pandemic that sales are down which in turn means that staffing is down, but how long does it take to walk an order out to a waiting customer? Once again I do expect a complete refund for this experience. I did call the manager at the store after I left, and to his credit he did offer to remake the meal if I returned to the store, but by that time the last place I wanted to go was back to the store that had treated me in this manner. I expect my cost of this meal to be refunded as no one should be expected to pay for a cold meal delivered 40 minutes late. I am 65 years old, and this is by far the worst customer experience I have ever had in a restaurant. Obviously my food had been ready for quite some time, and no one even after 4 different calls would make sure it was brought out. I opened the box with the hamburger steak and fries, and to call either one of them warm would be giving them a kindness that they did not deserve. It is now after 3:50 with my estimated pick up time of 3:11. Two minutes later my food was finally brought out.
The girl that answered the phone said she would check after I told her how upset I was becoming at what had been going on.
Another 10 minutes and no food so I called again.
I once again hung up and called in again and was told he was giving the curbside server the information. After 10 minutes on hold I hung up and called in again to once again be put on hold for another 10 minutes. After waiting 10 minutes I again called the store to let them know that I had arrived and the person that answered the phone said he was putting me on hold and would check on the order. I arrived at the store at 3:10 and called to let them know that I was there to pick up my order. I placed the order at 2:41 with an estimated pickup time of 3:11.
On December 23rd, I placed an online order with the Logan's Roadhouse 390 in Smyrna, Tn.
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